General Terms and Conditions
These general terms and conditions of sale are concluded between YSEULT, registered under SIREN number 931 682 918, hereinafter referred to as the “seller”, and any natural or legal person wishing to make a purchase via the website yseult.paris, hereinafter referred to as the “buyer”.
The acquisition of a good via the yseult.paris site implies unreserved acceptance by the buyer of these conditions of sale.
These conditions of sale shall prevail over any other general or specific conditions not expressly agreed to by the seller.
The seller reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
characteristics of the products offered
The products offered are listed on the yseult.paris website
Each product is accompanied by a description and the photographs are as faithful as possible but cannot ensure perfect similarity with the product offered.
rates
The prices indicated on the yseult.paris website are inclusive of all taxes in euros. They do not include shipping costs, which are charged in addition to the price of the items purchased. Shipping costs will be indicated before the buyer registers the order.
The seller reserves the right to change its prices at any time. However, it undertakes to invoice the goods ordered at the price indicated when the order is registered.
The information provided by the buyer when placing the order is binding on the buyer.
In the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility of delivering the product.
Orders are only final when they have been confirmed by payment of the price by the buyer.
WITHDRAWAL
In accordance with Article L.121-20 et seq. of the Consumer Code, you have 14 working days from the date of delivery of your order to return any item that does not suit you. Beyond this deadline, Yseult will be free to refuse the exchange or refund.
The exchange or refund of items can only be accepted if the items ordered are returned to us in their original and new condition, neither worn nor damaged, suitable for re-marketing. The return costs remain your responsibility and must be done by registered letter or Colissimo in order to follow the traceability of the package.
Custom-made models are not accepted.
PAYMENT
This is an order with payment obligation, which means that placing the order implies payment by the buyer.
To pay for his order, the buyer has the choice of all the payment methods made available to him by the seller and listed on the seller's website.
The buyer guarantees to the seller that he has the authorizations that may be necessary to use the payment method chosen by him, when validating the order form. The seller reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card by officially accredited organizations or in the event of non-payment.
The seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is currently being administered. The seller has set up an order verification procedure intended to ensure that no person uses another person's bank details without their knowledge.
As part of this verification, the buyer may be asked to send the seller a copy of an identity document and proof of address by email. The order will then only be validated after receipt and verification by the seller of the documents sent.
Delivery
Delivery is only made after confirmation of payment by the seller's banking institution.
Delivery between 3 and 7 working days (except for exceptions indicated on the home page in the event of holidays).
Orders are sent by registered letter by La Poste within two working days to mainland France (time given as an indication by the carrier).
The products are delivered to the address indicated by the buyer on the order form, the buyer must ensure its accuracy. Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer's expense.
RESPONSIBILITY
The seller's liability cannot be implemented if the non-performance or delay in the performance of one of its obligations described in these general conditions of sale results from a case of force majeure.
In this respect, force majeure means any external, unforeseeable and irresistible event within the meaning of Article 1148 of the Civil Code.
The seller's liability may also not be implemented in the event of disruption or total or partial strike of postal services.
ARCHIVING
The seller's computerized records will be considered by the parties as proof of communications, orders, payments and transactions between the seller and the buyer.