Exchanges and Returns

You have up to 14 days after receiving your order to make an exchange or request a refund.

The jewelry must not have been worn (simply tried on) and must be returned in its original packaging accompanied by the order reference and your wish (exchange or refund ) at the following address:

YSEULT

50 Rue Vavin

75006 Paris

Upon receipt of your return, we will process your request.

Return conditions :

> For hygiene reasons, earrings cannot be returned or exchanged.

> Items that have been personalized are not accepted.

> You will be responsible for paying your own shipping costs for returning your item by registered letter.

In case of refusal of return:

After examining your return, it may be refused (if worn, damaged, or broken by you) your item will then be returned to you.

In the event of non-claim of the product within 30 days, Yseult reserves the right to permanently retain the products.